Customer Service.

Shipping & Delivery


Orders registered before 13:00 will be shipped same day, first class for next day delivery, but at peak periods please allow 1-2 working days for delivery. Orders placed on weekends will be processed the next working day.

If you require any special arrangements for delivery and posting, please let us know during the order process or by email to

All shipping charges and delivery times apply to UK orders only.

Orders from overseas will be treated as normal, therefor being charged postage and handling fees, were sorry.


We do not accept returns of any used or opened items.

If you are not happy with your purchase from, simply log in to your account and complete the Return Merchandise Authorization form, or email giving your reason for return. You can then return the unused / unopened product within 10 days for a refund - less shipping and handling charges.


General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at with your request. We do not store any type of credit card information.